PRIVACY POLICY

At Psych2Gether, protecting your privacy and personal information is a core commitment. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our online services, or engage with our clinicians. Your privacy rights and the protection of your information are central to how we operate.By accessing or using our website and services, you agree to the terms of this Privacy Policy.

Who We Are

Psych2Gether is a provider of online mental health services including psychological assessments, consultations, therapy sessions, and related support. We operate from the United Kingdom and are committed to complying with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Contact Information:

Website: https://psych2gether.co.uk

Email: admin@psych2gether.co.uk

Phone: [Insert Phone Number]

Registered Address: [Insert Address]

Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide Voluntarily Name, date of birth, gender, contact detailsHealth and medical history relevant to your care Details shared during consultations, assessments, forms, or questionnaires Payment and billing information

Emergency contacts

b) Automatically Collected Information. When you visit our website or use our platform, we may automatically collect information such as:

IP address

Browser and device details Pages visited and interaction data Cookies and similar tracking technologies

We Use Your Information

We use information collected about you for one or more of the following purposes:

To provide and manage your care and clinical services

To process bookings, assessments, and consultations

To communicate with you about appointments and treatment updates

To administer payments and billing

To respond to your questions and support requests

To comply with legal and regulatory obligations

To improve our website and services

We will not use your personal information for any purpose unrelated to the services you engage with.

Lawful Basis for Processing

We process your personal data on one or more of the following legal grounds:

Contractual necessity: to provide the services you have requested

Legal obligation: to comply with UK healthcare and data protection regulations

Legitimate interests: for business administration, service improvement, and safety monitoring

Consent: where required (e.g., marketing communications)

Sharing Your Information

Your personal data may be shared with third parties only when necessary to deliver services, including:

Clinicians and healthcare professionals involved in your care

Third‑party platforms we use to facilitate consultations (secure video/web platforms)

Payment processors for billing purposes

Your GP or NHS provider if you consent to share medical information

We do not sell or rent your personal data to third parties.

We may also disclose information if required by law, such as to protect public safety or in response to a legal process.

Data Security and Retention

We use industry‑standard technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Only authorised personnel who need access to your information to perform their responsibilities are granted access.

We will retain your personal and medical information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with applicable regulatory and legal requirements.

Your Rights

Subject to applicable law, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate data

Request deletion of your data in certain circumstances

Restrict or object to certain processing activities

Request data portability

Withdraw consent where processing is based on consent

To exercise any of these rights, please contact admin@psych2gether.co.uk

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies may be set by us or third‑party services used on the site. You can manage your cookie preferences through your browser settings.

Children and Minors

Our services are intended for adults (18+). Services for children (7+) require consent and involvement by a parent or legal guardian. We do not knowingly collect personal data from children without appropriate parental consent.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting an updated policy on our website. The updated policy will become effective on the date indicated.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, you may contact us:

Email: admin@psych2gether.co.uk

Phone: [Insert Phone Number]

Address: [Insert Company Address]

Legal Basis and Compliance

We are committed to compliance with applicable UK data protection laws and requirements. We take appropriate steps to ensure the confidentiality, integrity and availability of personal data in our care